Client Selection, Enrolment and Induction
Literacy and Numeracy Advice Certificate I & II
Client Selection, Enrolment and Induction
Clients may apply for any course using the appropriate course enrolment form. ETTI reserves the right to assess Clients on their ability to perform the tasks necessary to satisfy the competencies prior to enrolment and may request information regarding a client's hearing, sight and/or lifting capabilities.
ETTI will provide Clients all information regarding venues, times and procedures in accordance with the AQTF Standards.
Recognition of Prior Learning, Mutual Recognition and Self-Assessment (RPL)
Any client who believes that they have sufficient prior learning to satisfy one or more competency can request a Self Assessment form or Mutual Recognition form from the Training Manager and may be awarded competencies from the collected data. If the client does not believe that the assessment was fair, then an appeal may be lodged. (See appeals).
Registered Training Organisations and TAFE Colleges must recognise the qualifications and statements of attainment issued by any other Registered Training organisation. This means that you may be eligible for credit towards courses conducted by other Registered Training Organisations and TAFE Colleges based on what you achieve with ETTI.
Literacy and Numeracy Advice Certificate I & II
The learner's language, literacy and numeracy levels are expected to be equivalent to Level 2 of the National Reporting System.
Reading and writing - a learner will be able to read and comprehend a range of simple texts and write a range of short texts in a number of contexts which may be interrelated.
Oral communication - a learner will be able to use and respond to language around everyday subject matter, which may include some unfamiliar aspects for a range of purposes in a number of contexts, which may be interrelated.
Numeracy and mathematics - a learner will be able to deal easily with straightforward calculations either manually and/or using a calculator.
- Assessment procedures
- In general terms assessment during training will involve:
- Oral responses to questions
- Observation of performance in the workplace or in computer laboratories
- Portfolio of evidence
- Written response to questions, assignments and case studies
Clients will be given advance warning of the time and form of any assessment and will not be expected to sit an assessment they have not prepared for and will be given an opportunity for at least one reassessment for any competencies not achieved on the first attempt.
All fee for service Clients must forward fees in the form of cheque or direct credit transfer prior to the training start date.
All fees for Job Network Clients will be invoiced directly to the Job Network provider and are payable within seven days. Cancellations made more than 14 days before the course commencement will attract a full refund.
Cancellations within 14 to 7 days will be charged fifty per cent of the total course fee. Cancellations made within 7 days or course commencement will be charged the full course fee.
Services Clients requiring assistance with their training should contact their trainer in the first instance or else contact the Training Manager.
Any Client with a complaint may raise the matter with staff of the Registered Training Organisation and attempt an informal resolution.
Should the complaint remain unresolved then the Client should complete the client complaint form and contact the RTO Training Manager and arrange a meeting. At this meeting the complaint can be raised and a resolution attempted.
Any appeals should be made to the Training Manager who will appoint an independent person or body to hear the appeal and propose a final resolution.
A different assessor selected by the RTO will give Clients appealing an assessment or RPL outcome the opportunity for reassessment. Costs of reassessment will met by the RTO.
For appeals which do not involve assessment the independent mediator will be the Institute of Arbitrators and Mediators Australia, phone (03) 9602 1711. Costs of mediation will be met by the RTO. The Client is also entitled to nominate a person of their choice to represent them at the appeal.
Further information can be obtained from the ETTI Training Manager.
For non-compliance with the Client Code of Behaviour the Client will be subject to the discipline procedure as outlined in the ETTI database, which is available any time on request to the Training Manager. Continued discipline problems may result in the withdrawal of training services.
At any stage, Clients are able to access the ETTI Complaints and Appeals Procedure to settle any disputes that may arise.
ETTI aims to ensure that access to employment and training is available, regardless of gender, socio-economic background, disability, ethnic origin, age or race. All ETTI staff are appropriately skilled in access and equity issues, including cultural awareness and sensitivity to the requirements of clients with special needs.
ETTI strives to ensure that facilities are updated to provide reasonable access to clients of all levels of mobility, and physical and intellectual capacity. Staff and students are required to comply with access and equity requirements at all times.
If you have any suggestions as to how we can improve our performance with respect to access and equity, or if you would like further information on anything included in this policy, please contact the Training Manager.
A range of legislation is applicable to all staff and students. Information on relevant legislation can be found at the following websites:
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Personal information is collected solely for the purpose of operating as a Registered Training Organisation under the Australian Quality Training Framework administered by the Victorian Government who are the registering authority. The requirements of the registering authority may require the release of your personal information for the purposes of audit or for collection of data by Commonwealth and State Government departments and agencies. It is a requirement of the Australian Qualifications Framework that students can access personal information held by the college and may request corrections to information that is incorrect or out of date. Please apply to the Training Manager if you wish to view your own records. ETTI reserves the right to provide the relevant Job Network provider with candidate details and results.
